Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if the customer ordered the wrong size, color, or simply changed their mind.
However, in case of a damaged product or a manufacturing error, Printify offers a free replacement or a refund if contacted within 30 days of product delivery with a clear photo showing the issue.
Neither Studio Ten Design nor Printify will be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or color, or used an incorrect shipping address.
Please note that a free replacement is not offered in these cases:
Lost orders with an incorrect delivery address provided by the customer
Products that were received as requested; however, the customer wishes to have another size/color instead
Garments with a minor size deviation from the size guide measurements (under 1 inch)